Terms & Conditions

You can book by phone, WhatsApp or the contact form. Your booking is confirmed once we've agreed the service, date, time and address with you.

Please tell us the size and condition of the place so we can plan properly. Arrival times are estimates, and if we're running late we'll let you know.

We quote based on what you tell us. If the place turns out to be quite different, for example bigger or much dirtier, we'll tell you about any change in price before we start.

Payment is due when the job is done, unless we've agreed otherwise. Extras you ask for on the day are charged separately, and we'll tell you the price first.

Please give us at least 24 hours' notice. Later cancellations, or visits where we can't get into the property, may carry a small call-out fee.

If we ever need to reschedule, for example because of illness or bad weather, we'll contact you quickly and agree a new time.

Please make sure we can get in at the agreed time and that water and power are available.

Let us know about pets, fragile items, delicate surfaces, or any products you'd rather we didn't use.

Tell us within 24 hours, with a photo if you can. If it's a fair complaint, we'll come back and put it right.

If something was damaged during our visit, let us know within 24 hours and we'll look into it. We can't be responsible for damage that was already there, normal wear and tear, items we weren't told about, or permanent stains that can't be removed. As far as the law allows, our liability for any claim is limited to what you paid for that service.

Please put away cash, jewellery and important documents before we arrive. We can't be responsible for items left out.

If a place isn't safe for our team to work in, we may stop the job, and a call-out fee may apply.

We use your name, phone number and address only to manage your booking and get in touch about it. We don't sell your details. If you'd like them updated or deleted, just ask.

We may update these terms from time to time. The latest version is always on this page.

These terms follow Indian law, and any dispute falls under the courts in Pune. We'd always rather sort things out with you directly first.